Head of Operations
About the company
Our goal is to build the world’s most beloved commerce platform, with simplicity and performance at the core of everything we do. As a result, we have carved out our own path, with unique technical depth and a highly qualified team of experts.
About the role
It's a key role where customer focus and problem-solving are highly prioritized daily. With your profound technical expertise and communication skills, you assist customers with problem-solving, further strengthening relationships. You lead a team of four people and collaborate with various parts of the business, characterized by a familial and ambitious culture.
Heads offers you a developmental and fun workplace where you genuinely have the chance to make a difference. You will report directly to the CEO, be a part of the company's executive team, and be involved in reporting to the board and shareholders.
Responsible for customer relationships and partnerships with actors in the market.
Familiarize yourself with and understand the customers' issues with Heads' business system and use your technical expertise to guide them to solutions.
Lead and develop the Professional Services team consisting of four people.
Identify areas of improvement and implement changes to streamline processes and optimize workflows.
Collaborate with colleagues throughout the organization to ensure all operational activities align with the company's vision and overall objectives.
Participate in ongoing meetings and sales dialogues with customers.
Work with project management and collaborate with different parts of the business.
We also believe that you are/have:
A background in complex software.
A communicative problem solver.
Experience leading cross-functional teams.
Prior leadership or coaching experience.
Very good knowledge of Swedish and English, both in speech and writing.
It is also beneficial if you have:
Still not convinced?
At Heads, you will be offered the opportunity to explore a novel technical approach to building software, to challenge the norms and create something unique. You will be part of a team that is challenging the old ways of working, introducing new solutions to the industry.
START: As per agreement
LOCATION: Stockholm, hybrid