About the company

Our goal is to build the world’s most beloved commerce platform, with simplicity and performance at the core of everything we do. As a result, we have carved out our own path, with unique technical depth and a highly qualified team of experts. 

About the role

It's a key role where customer focus and problem-solving are highly prioritized daily. With your profound technical expertise and communication skills, you assist customers with problem-solving, further strengthening relationships. You lead a team of four people and collaborate with various parts of the business, characterized by a familial and ambitious culture.

Heads offers you a developmental and fun workplace where you genuinely have the chance to make a difference. You will report directly to the CEO, be a part of the company's executive team, and be involved in reporting to the board and shareholders.

Responsibilities

• Responsible for customer relationships and partnerships with actors in the market.

• Familiarize yourself with and understand the customers' issues with Heads' business system and use your technical expertise to guide them to solutions.

• Lead and develop the Professional Services team consisting of four people.

• Identify areas of improvement and implement changes to streamline processes and optimize workflows.

• Collaborate with colleagues throughout the organization to ensure all operational activities align with the company's vision and overall objectives.

• Participate in ongoing meetings and sales dialogues with customers.

• Work with project management and collaborate with different parts of the business.

We also believe that you are/have: 

• A background in complex software.

• A communicative problem solver.

• Experience leading cross-functional teams.

• Prior leadership or coaching experience.

• Very good knowledge of Swedish and English, both in speech and writing.

It is also beneficial if you have: 

• Technically knowledgeable

• Relationship-oriented

• Organized

• Detail-oriented

Still not convinced?  

At Heads, you will be offered the opportunity to explore a novel technical approach to building software, to challenge the norms and create something unique. You will be part of a team that is challenging the old ways of working, introducing new solutions to the industry.

Other information: 

START: As per agreement 
LOCATION: Stockholm, hybrid 

Interested in the position? Please apply through the link